When you use WEach Seats, you trust us with your information. We are committed to keeping that trust. That starts with helping you understand our privacy practices.
This policy describes the information we collect, how it is used and shared, and your choices regarding this information.
This Policy was last updated on March 28, 2018.
Data Collections And Uses
SUMMARY: This policy applies to any WEach Seats member anywhere in the United States, including any users of the WEach Seats app, websites, features or other services.
This policy applies to any users of the services of WEach Seats or its affiliates anywhere in the United States, and to anyone else who contacts WEach Seats or otherwise submits information to WEach Seats, unless noted below. This includes those who use the WEach Seats app or website to:
Browse locations prior to purchasing a membership
Purchase a membership via the app
Check in and check out of any location(s)
Provide feedback via the website
SUMMARY: WEach Seats is the data controller only for your non-credit card information. WEach Seats uses a third party payment processor, Stripe.com, for all credit card payments. We do not store credit card details and instead rely on Stripe.com for this.
The Information We Collect
SUMMARY: WEach Seats collects:
Information that you provide to WEach Seats, such as when you create your WEach Seats account or pay for a WEach Seats membership.
Information created when you use our services, such as where and when you check in to work.
WEach Seats collects the following categories of information:
1. Information you provide
This includes information submitted when you:
Download the WEach Seats app and create your WEach Seats account, which includes your email and self-reported home ZIP code.
Submit information to purchase a membership, which includes your name and credit card payment information.
Contact customer support via the WEach Seats website, which includes your email address.
Complete surveys sent to you by WEach Seats.
2. Information created when you use our services
This includes information when you:
Interact with our services generating server logs that include your check in or check out of any location(s) - which location, day, and time of day.
How We Use Your Information
SUMMARY: WEach Seats collects and uses information to enable us to better serve user needs. We also use the information we collect:
To remove locations that are not being regularly used
To add locations where there is a demonstrated need
To provide support to users in a timeline fashion
To research and develop additional services
To enable communications to our users
WEach Seats does not sell nor share your personal information to third parties for third party direct marketing purposes.
WEach Seats uses the information it collects for purposes including:
1. Providing better services
WEach Seats uses the information we collect to ensure locations are properly meeting user demand. This includes using the information to:
Monitor which locations are being used most regularly and/or maximizing their capacity
Monitor which locations are being chronically underused and/or not meeting their capacity
Perform internal operations necessary to provide our services, including to troubleshoot software bugs and operational problems, to conduct data analysis, testing, and research, and to monitor and analyze usage and activity trends
2. Customer support
WEach Seats uses the information we collect to assist you when you contact our user support services, including to:
Ensure our locations are opening in a timely manner
Investigate and address your concerns
Monitor and improve our customer support responses
3. Research and development
WEach Seats may use the information we collect for testing, research, analysis and product development. We may also send out surveys to users and members to identify and develop new features for the app.
4. Communications to our users
WEach Seats may use the information we collect to communicate with you about products, services, promotions, studies, surveys, news, updates and events. We may also use the information to inform you about elections, ballots, referenda and other policy processes that relate to our services.
Information Sharing And Disclosure
SUMMARY: Some WEach Seats products, services and features require that we share information with other users or at your request. We may also share your information with our affiliates, subsidiaries and subcontractors, or for legal reasons.
1. With the general public when you submit content to a public forum
WEach Seats loves hearing from our users -- including through public forums such as blogs, social media, and certain features on our network. When you communicate with us through those channels, your communications may be viewable by the public.
2. With our locations
We may share information with our locations to help them and us provide our services. For example, WEach Seats may share with the locations the names and home ZIP codes of regular users so they can interact with users in a more friendly and personal way. However, WEach Seats will not provide the locations with your email for their marketing purposes.
3. With service providers and subcontractors
WEach Seats may provide information to its vendors, consultants, marketing partners, research firms, and other subcontractors. For example, we may provide information to such parties to help facilitate server hosting, insurance coverage, to conduct surveys on our behalf, and to process payments for our services.
4. For legal reasons or in the event of a dispute
WEach Seats may share your information if we believe it is required by applicable law, regulation, operating agreement, legal process or governmental request. This includes sharing your information with law enforcement officials, government authorities, or other third parties as necessary to enforce our Terms of Service, user agreements, or other policies, to protect WEach Seats rights or protect the property rights of our locations, or in the event of a claim or dispute relating to your use of our services. If you use another person's credit card, we may be required by law to share information with that credit card holder, including check in and check out information.
5. With your consent
WEach Seats may share your information other than as described in this policy if we notify you and you consent to the sharing.
6. For business transfers
As WEach Seats develops our business, we may sell, buy, or merge with other businesses. In the event of a corporate sale, merger, reorganization, acquisition, consolidation, restructuring, financing, dissolution or similar event, user information may be part of the transferred assets.
Information Retention and Deletion
SUMMARY: WEach Seats retains your information while your account remains active. In some cases we may retain certain information as described in this section even if you delete your account.
WEach Seats retains your information while your account remains active. WEach Seats may retain some of your information after account deletion:
If there is an unresolved issue relating to your account, such as an outstanding credit on your account or an unresolved claim or dispute;
If we are required to by applicable law;
If your information is part of aggregated anonymized data.
If that information is regards to check in and check out logs, in order to track trends.
If we want to contact you via email for marketing purposes such as renewing your membership.
Choice and Transparency
SUMMARY: WEach Seats provides means for you to see and control the information that we collect.
1. Device Permissions
Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent. And these platforms have different permission systems for obtaining your consent. While the WEach Seats app does not currently access your device data, iterations of the app may do so. In that case, the iOS platform will alert you the first time the app wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that the WEach Seats app seeks before you first use the app, and your use of the app constitutes your consent.
2. Accessing Your Information
You may request access to your check in and check out information by contacting WEach Seats via the website contact form.
Updates To This Policy
SUMMARY: WEach Seats may occasionally update this policy. If you use our services after an update, you consent to the updated policy.
We may occasionally update this policy. If we make significant changes, we will notify you of the changes through the WEach Seats apps or through others means, such as email. To the extent permitted under applicable law, by using our services after such notice, you consent to our updates to this policy.
We encourage you to periodically review this policy for the latest information on our privacy practices. We will also make prior versions of our privacy policies available for review.